2020 accelerated the pace of e-commerce by leaps and bounds. Trends like personalization and customer experience are shaping the way companies, and customers connect. According to Statista, retail e-commerce sales increased by over a billion $ from 2019 to 2020 and are expected to grow almost another billion by 2021. Sales will continue to grow, reaching over $6.5 billion by 2023.
![Retail e-commerce sale worldwide 2014-2023](https://blog.higharte.com/wp-content/uploads/2021/03/Screen-Shot-2021-03-26-at-7.51.57-AM-1024x485.png)